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Established in 1999 and with over 1000 clients, Toolkit Websites specialises in providing website design packages that combine high-quality design, ease of use and personalised support. We pride ourselves on a high standard of service that makes us ...View more
Very good account management, constant support and very clear instructions on what to do next were great. Content Management System (The Toolkit) and publication checklist is also very clear.
You couldn't improve your services! Your service and staff have been absolutely fantastic. Plus the fact that I am in control at all times and can alter the content of my site when I need to is great.
A very professional service. My Project Manager Kitty was excellent. Plus, having a Toolkit website has given me the freedom to do what I need to do, when i need to.
I thought the combination of being able to do as much as you can, or want to, by yourself - but then being able to use the free professional support service when you really need help was great.
Very good account management, constant support and very clear instructions on what to do next were great. Content Management System (The Toolkit) and publication checklist is also very clear.
You couldn't improve your services! Your service and staff have been absolutely fantastic. Plus the fact that I am in control at all times and can alter the content of my site when I need to is great.
A very professional service. My Project Manager Kitty was excellent. Plus, having a Toolkit website has given me the freedom to do what I need to do, when i need to.
I thought the combination of being able to do as much as you can, or want to, by yourself - but then being able to use the free professional support service when you really need help was great.
Kitty and team have been extremely helpful and obliging. The telephone appointment system works especially well to help focus the mind on meeting checkpoints. The whole team has made a big effort to get the work done and push it through without showing any frustration at the changes we've requested.
I don't think there is anything you could improve on! The service was fantastic from everyone involved. I loved the friendliness of the staff and their helpfulness, even when I approached them with very vague ideas and changed ideas, even at the very last minute! Thanks, guys. It was great to work with you.
From start to finish this has been a surprisingly simple process. All the members of the team that i dealt with were very helpful and friendly. All of us at Agile Studios were immediately impressed by the design that Alex put together for us. We would certainly recommend the company to other businesses requiring a website. Thankyou so much to everyone that worked on our site.
We have been very happy with the level of service from Toolkit. We particularly liked Having a project manager to guide us through each step and now live we love having the tools and ongoing support available to alter the content as we wish. A very professional service.
From inception to completionit was all painless. Design and content updates were regularly provided. My Project Manager Kitty was a breath of fresh air.
Knowing that there is help on the other end of the phone or that emails are responded to promptly is great. Also that I have spoken to the same few people throughout this whole experience means that it has been far more personal.
Everything was perfect, the whole process was faultless, I have no hesitations about referal to other members of the organisation, (MCEA) going forward.
Very easy to use plus you don't feel nervous that you might be doing something wrong as you are helped every step of the way. Also the help and assistance we received from the team particularly Kitty has been fantastic we would recommend your services to others.
From the start of calling your company the staff have been nothing but helpful and always on call and willing to help with any matter, It has been a great help and made the whole experience less stressful.
The style of your project managers (Kitty) was excellent, in that she was prepared to listen to all concerns that I had. Kitty understood that listening is as important a part of communication as talking. The response from your team when I had a concern and needed to talk to someone plus the ongoing support that Toolkit offers was great. I am prepared to recommend you to colleagues and business associates.
Government & Trade Linda Sardinha Centrestage School of Performing Arts, London, United Kingdom
http://www.centrestageuk.com
I am delighted with the service and professionalism your staff have given us.The staff, the regular communication and the prfofessional way you keep the client informed at every stage has been wonderful.
All the staff I have been involved with have been very patient, helpful and informative, the whole process of building the website from day one has been a good experience. Thank you.
This has been a wonderful experience for me and as you gather I am a bit of a novice/dinosaur!! I'm not sure that there is room for improvement.Its all hugely appreciated and I'm really proud of such an impressive website.
We really like how we can edit our website whenever we want to, it's great! Also the team at Toolkit Websites are just a phone call away so you can ring if you have a problem. Our Project Manager Cat was really good at giving advice.
I think you provide a very well organised and structured service, infact you've thought of everything! It's all worked very smoothly and Cat has been great, so thank you.
Professional service, very friendly. Always dealing with same person, so good continuity. Punctuality in appointment keeping. Helpful when explaining the website process to someone not so expert on the computer. Not patronising. Gives a great sense of reliability and competence and fair dealing. Good value for money.
We received an efficient and professional service from Cat McDonnell who was always prompt with replies and willing to help with any queries we had. It was useful to be kept informed of timescales when we made amendments or additions to the site.
Toolkit has taken a lot of stress out of producing a Web site, with the guidance from Kitty the site was ready for publication before the nominated date. Well done Kitty and the team. Also like the freedom of self editing once the site goes live, good feature.
Being allocated a web designer who is available at agreed times to discuss every aspect of the design. I was assisted throughout the entire process. The reminders that prompt you to provide information. Kitty was polite, friendly and extremely helpful.
I have yet to work with a more professional organisation as 'Toolkit Websites'. They explain in detail every step of the way what is happening and are patient in the extreme! Thank you so much.
We don't have any other website company to compare with but we're satsifactory with the result and found your team members helpful and friendly and very understanding throughout the process.
I have found the service great to date and have recommended your company to several of my clients. The staff are easy to deal with/ proactive/ friendly/ helpful. Give you their industry expertise advice.
Personal approach & attention to detail. Great ideas, friendly advice & not afraid to point me in another direction if disagree with an idea I have for my website, endless patience when I change my mind or don't understand technical stuff! Nothing seems too much trouble to get it right & make client happy.
Great service - always respond quickly and answer all questions. Very organised and transparent so I can see the history of all our messages, the checklist of everything we have to do etc.
The service provided initially by Will and then by Alex was absolutely first class. It would be hard to improve on our experience of building a website for Liquid Wave.Helped through every step. Nothings a problem attitude and we get phone contact, not just email. First class.
Absolutely fantastic cusomter service.Easy to understand and use CMS for their websites.They stick to deadlines (generally unheard of today!).Great bunch of people,extremely well organised and professional - all business delivered cheerfully.
Everyone is so friendly and helpful. I have been absolutely delighted with Kitty. She has been a real joy to work with. Warm, friendly, so knowledgable and accessible, and very patient with techie beginners like me! And I just love the design she created for my website.
Lindsay Shentall Finningley and Thorne Valley Children's Centre,
We could not ask for more. The communication was top notch! The whole team worked well together. We loved the first edition of our website. We moved through the whole process speedily, with the only delays coming from us as we hadn't anticipated such a quick response.
I am very happy with the service. All our queries are responded to quickly and help is only an email or a call away. Having control of the site and being able to edit almost the entire site ourselves, as and when we need to.
I have been very pleased with Toolkit's professionalism of helping me throughout the building of my website. Cat in particular has been extremely good and I can't thank her enough. With regards to how you can improve the service that's very difficult to answer as I think you are doing a great job.
You can't improve. Your service has been outstanding. Professional, efficient, helpful, coordinated, extremely patient and willing to work at the clients pace. Staff are friendly and reliable. They understood exactly what I wanted and went out of their way to deliver what I felt is right for my website.
You don't have to be a computer expert or big internet user to have a website designed with Toolkit. Staff provide plenty of help through each step and allow you to make as many changes as required until you are happy. We will be recommending Toolkit websites because of the excellent service they have provided to us.
The constant support and enthusiasm to get it right for the client, always an email or phonecall away and always a quick response! And of course the economics are good for a small business like mine.
The website looks very professional and our project manager kitty was lovely to work with on this we were able to get the website up and running 2 days before schedule thanks.
Toolkit Websites provide an excellent and comprehensive service, tailored to your individual needs. Their customer service is outstanding and they have supported me throughout the whole process. They respond to emails extremely quickly. Thank you Toolkit.
We approached Toolkit Websites with a fully defined requirement in terms of design, timeframe and budget. The team excelled themselves and really could not have done anything else to better deliver on their promise - not only in terms of the design but also meeting a VERY tight timeframe (complex website design launched in two weeks) that no other CMS based web desgin agency could even entertain.
Their approach to customer service is rare to see in the industry, the personal attention is second to none and essential in accurately capturing and executing efficient feedback loops and creating the perfect website. The team is incredibly responsive and proactively drives the project forward, clearly communicating requirements, progress and next steps throughout the entire engagement. I particularly rate their no quibble unlimited changes until we got a website that we were delighted with, greeted with a smile, patience and willingness to try what we asked and responding with ideas when our did not work.
Toolkit Websites did more than exceed our expectations, they have done a tremendous job and I would not hesitate to recommend them to any business needing a slick and easy to manage online presence.
The super quick service after receiving feedback was great -plus the team's ability to understand all problems even when explained badly and in a rush by the clients.Not forgetting the excellent content management system easy to use but still allows certain creativity.
Very quick website design and turnaround, staff kept me informed at every stage of the design and publication process, plus one to one support whenever needed via e-mail and telephone...great.
I have been hugely impressed with your response times to my issues during the entire design process. Also all your staff at the end of the telephone when I have called have been notably polite and helpful but in particular, the project manager (Cat) has been exceptionally courteous, understanding and continually eager to please. Sincere thanks to everyone involved.
My Project Manager Cat was very polite and helpful, responding quickly to my requests. Amendments to the website were completed usually within a few hours and the general level of information flow ensured I knew what was happening all the time. Good job Toolkit.
Our project manager Alex was fanastic and was very prompt when dealing with our queries. Toolkit understood our business workings and was always understanding of restraints we had in making quick decisions.
We found Toolkit's service to be excellent - Very flexible, quick to respond. extremely helpful and explained everything with great clarity! Just fab to deal with.
Your support is second to none. Everything is always dealt with promptly by a most friendly staff. Thank you for the assistance - I could not manage without this superb support. Thank you.
You where quick to respond, very helpful, polite and explained things very well, even to someone like me that is not very good with this sort of thing.
Even when the time scale ran over (completely my fault), there was no pressure to get it signed off. Very prompt responses to all questions/emails/phone calls.
The toolkit websites are really good because you have a specialists designer going through every step with you and they give you an hands on feel of the whole design process.
The service has been very professional and efficient throughout. The design team deserve full marks and are welcome in Mauritius anytime !! Please do not change anything.
Your staff have been more than helpful! Kitty listened to what I wanted to achieve and together we have come up with a colourful, informative, easy to work and professional looking site which I am proud of.
Yvonne Breckell Yvonne Breckell School of Motoring,
They are very friendly and very helpful. Considering I didn't give them much to go on for my website as I didn't know what I wanted myself they helped me all the way and produced a great website.
Your website design was beyond my expectations, and, you delivered it more than 2 weeks ahead of schedule. I have recommended your service to another business and they will no doubt contact you.
We have been very satisfied by the professionalism that you showed during the time we worked together on the creation of our site. You created a website according to our preferences, comments and instructions.
Your service is outstanding and in my opinion could not be improved. The content management system is very easy to use and the helpfulness and knowledge of the my project manager and support staff was superb.
Established in 1999 and with over 1000 clients, Toolkit Websites specialises in providing website design packages that combine high-quality design, ease of use and personalised support. We pride ourselves on a high standard of service that makes us stand out from the crowd.
From florists in Falmouth and car dealers in Cardiff to accountants in Aberdeen and lawyers in London, Toolkit Websites works with all types of small and medium-sized business. Whatever you do, we are always happy to have a chat, free of charge, about your website needs.